FAQ’s and Technical Support
Q. What is Display Resolution and Pixel Pitch?
Pixel pitch on the other hand is defined differently, for example on a modern smart phone, pixel pitch is typically specified as dots per Inch (DPI), the higher the number the better the detail. Proto on the other hand defined pixel pitch as the number of mm between each LED pixel preceded by the letter P. Using this nomenclature the higher the number the lower the resolution, so a P10 scoreboard for example will have a sharper image than a P16.
Q. How waterproof are the displays
A. The weather proofing is model dependent, an indoor product should never be used in an outdoor location. The outdoor models are designed to work under rain and incorporate both a water resistant seal around the LED modules and a water resistant conformal coating over the electronic controller, this ensures a long life even under years of wet weather. In addition our newer scoreboards are manufactured using aluminium cabinets, which don’t rust. The remote control units are not water tight and should be stored indoors.
Q. We have a noisy stadium, how loud is the hooter?
Q. What is the power consumption of your scoreboard, what wiring is needed?
The cable should be single phase 230VAC rated for at least 15A, in addition a class D circuit breaker should be used since the scoreboards present a capacitive transient load at switch on. Smaller indoor products including the portable water polo units are supplied with a standard 3 pin NZ plug and do not need any special wiring or circuit breakers.
In order to program the integrated graphics (media) card a direct ethernet connection is needed, the installer should install a RJ45 patch cable to the scoreboard as well.
Q. What is the range of the remotes, how can I improve range?
1. Orient the remote so that it points vertically rather than horizontally.
2. Ensure the aerial on the scoreboard is not covered in any metal work or grills, ideally the aerial should be mounted on the top of the scoreboard.
3. The unit uses the UHF 433.92MHz band for transmission ensure no devices are nearby, some entry level wireless devices such as mobile radios, car remotes and garage door openers also use this frequency if they are used at the same time they can interfere with scoreboard operation.
4. Changing the transmission channel in some cases can also help if the venue has multiple scoreboards. To change the channel remove the battery cover on the remote and rotate the encoder to a different channel. The receiver must also be set to the same channel open the back panel and locate the small red board which has a channel selector on it.
Older remote controls have two adjustments encoder set the BL one to the required channel and level the AL pointing to 0.
Q. What is the viewing distance?
Q. What warranty and after sales support is offered?
Q. Can modifications be made to the game rules or scoring systems?
Q. How do I configure Advertising of my scoreboard?
To invoke the slide show simply press the Media/Clock button on the bench controller or the Slide Show button on the wireless remote.
Ask A Question
Questions are the root of all answers.
Don’t Be Shy!
09 283 7429
022 681 7579
Monday to Friday
9:00 am - 4.30 pm